Frequently Asked Questions
Everything you need to know about your HEIRLOME experience, from sustainable sourcing to shipping and returns.
How do I determine the right size for my HEIRLOME pieces?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As our collections often feature unique silhouettes, we recommend comparing these measurements against your favorite similar garments for the most accurate fit.
What is your return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all HEIRLOME tags attached. Please note that certain limited-edition or intimate items may be final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing. You will receive a tracking number via email as soon as your order departs our warehouse.
Are HEIRLOME garments sustainably produced?
Sustainability is at the core of our brand. We partner with ethical manufacturers and prioritize high-quality, natural fibers to ensure longevity. We strive to minimize waste by producing in small batches rather than seasonal mass production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible customers.
Do you ship internationally?
Yes, HEIRLOME ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.